Roon Doctor Privacy Policy

Last Updated: October 27, 2025

Roon Doctor is a movement of physicians dedicated to creating a community space for experts in the medical community to share knowledge with each other. This Privacy Policy describes how CareSpace Health Inc. (d.b.a. Roon) ("Roon," "we," or "us") collects, uses, discloses, and otherwise processes information about you when you access or use our Roon Doctor web app or mobile app (collectively, our "Services"). To view our Privacy Policy for the Roon – Answers from Doctors mobile application, visit https://www.roon.com/doctors/privacy. We may provide different or additional notices of our privacy practices for certain offerings, experiences, or services, in which case those notices will supplement or replace the disclosures in this Privacy Policy.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the Last Updated date at the top of this policy. Where required by law, we will provide you with additional notice (such as by adding a statement to the Services or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

COLLECTION OF INFORMATION

The information we collect about you depends on how you interact with us. In this section, we describe the categories of information we collect and the sources of this information.

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information directly from you when you create an account or request customer support. The types of information that we collect directly from you include your name, email address, National Provider Identifier ("NPI") or approved institutional credential, professional information, and any content you choose to upload to our Services, such as photos, audio clips, and videos.

Information We Collect Automatically

We automatically collect information about your interactions with us or our Services, including:

  • Device Information: We collect information about how you access our Services, including data about the device and network you use (such as your hardware model, operating system version, mobile network, unique device identifiers, browser type, and app version).
  • Usage and Activity Information: We collect information based on your activity on our Services. This could include information about how and when you access the Services and what you do while accessing the Services.
  • Information Collected by Cookies and Similar Tracking Technologies: We use tracking technologies, such as cookies, pixels, and SDKs to collect information about your interactions with the Services and our marketing communications. These technologies help us improve our Services and marketing communications, personalize your experience, and analyze your interactions with us, including to see which areas and features of our Services are popular and count visits. For more information about the cookies and similar tracking technologies we use, and the choices available to you, see the Your Choices sections below.

Information We Derive

We may derive information or draw inferences about you based on the information we collect. For example, we may infer your approximate location based on your IP address or mobile network.

Information We Collect from Other Sources

We obtain information from other sources. For example, we may collect information from the NPPES NPI Registry, PubMed, and other institutional websites using your name, NPI number, and/or approved institutional credentials to verify and populate your profile. This information includes your specialty, other professional information, and your state(s) of practice.

Additionally, if you create or log into your Roon Doctor account through a third-party platform (such as Facebook or Google), we will have access to certain information from that platform, such as your name, username, email address, and any other information the third-party platform discloses about you, as determined by the platform.

USE OF INFORMATION

We use the information we collect to allow you to connect and interact with other members of the medical community.

We also use the information we collect to:

  • Provide, maintain, and improve our Services;
  • Develop new products and services;
  • Personalize your experience with us;
  • Send you technical notices, security alerts, support messages, and other transactional or relationship messages;
  • Send you marketing communications (see the "Your Choices" section below for information about how to opt out of these communications at any time);
  • Target advertisements to you on third-party platforms and websites (for more information and to opt out, see the "Targeted Advertising and Analytics" section below);
  • Monitor and analyze trends, usage, and activities in connection with our Services;
  • Detect, investigate, respond to, prosecute, and help protect against security incidents and other malicious, deceptive, fraudulent, or illegal activity, and help protect the rights and property of Roon and others;
  • Generate aggregated or de-identified information that does not identify you; and
  • Comply with our legal and financial obligations.

TARGETED ADVERTISING AND ANALYTICS

We engage others to provide analytics services, serve advertisements, and perform related services across the web and in mobile applications. To do this, Roon and these partners may use cookies, pixels, SDKs, and similar technologies to collect information about your use of our Services and other websites and mobile apps, including your device identifiers, IP address, web browser and mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, order information, items added to cart, and conversion information. This information is used to deliver advertising targeted to you on other companies' websites and mobile apps, understand the effectiveness of this advertising, analyze and track data, determine the popularity of certain content, and better understand your activity.

You can also learn more about interest-based ads, or opt out of having your web browsing information used for behavioral advertising purposes by companies that participate in the Digital Advertising Alliance, by visiting www.aboutads.info/choices. Your device may also include a feature that allows you to opt out of having certain information collected through mobile apps used for behavioral advertising purposes.

DISCLOSURE OF INFORMATION

We disclose personal information as described in this Privacy Policy and in the following ways:

  • Vendors and Service Providers: We make personal information available to our vendors, service providers, contractors and consultants who perform services on our behalf, such as companies that assist us with moderation, fraud prevention, customer service, analytics, and marketing.
  • Other Users: If you post content or connect with other users on our Services, those users will be able to see this information.
  • Law Enforcement Authorities and Individuals Involved in Legal Proceedings: We disclose personal information in response to a request for information if we believe that disclosure is in accordance with, or required by, any applicable law, regulation, or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
  • To Protect the Rights of Roon and Others: We may disclose personal information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of Roon, our users, the public, or others.
  • Professional Advisors: We disclose personal information to our legal, financial, insurance, medical, and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
  • Corporate Transactions: We disclose personal information in connection with, or during negotiations of, certain corporate transactions, including a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
  • Corporate Affiliates: Personal information is disclosed between and among Roon and any future parents, affiliates, subsidiaries, and other companies under common control and ownership.
  • With Your Consent or at Your Direction: We make personal information available to third parties when we have your consent or you intentionally direct us to do so.

We also disclose aggregated or de-identified information that cannot reasonably be used to identify. We maintain and use this information only in a de-identified fashion and will not attempt to re-identify such information, except as permitted by law.

YOUR CHOICES

Account Information

You can access, correct, and delete certain information stored within your Roon account at any time by logging in to your account on the Roon Doctor mobile application and navigating to the settings menu or emailing us at support@roon.care.

Mobile Push Notifications

With your permission, we may send push notifications to your mobile device. You can deactivate these notifications at any time by changing the notification settings on your mobile device.

CONTACT US

If you have questions about this Privacy Policy, please contact us at support@roon.care.